Poise Entertainment – Cancellation Policy

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At Poise Entertainment, we understand that plans can change. To ensure fairness to both our clients and our business, the following cancellation policy applies to all bookings.

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1. Booking Deposit

A non-refundable deposit is required to secure your booking. Your date and time will not be confirmed until the deposit has been received. The deposit will be deducted from your final balance.

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2. Client Cancellations

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If you need to cancel your booking, please notify Poise Entertainment in writing as soon as possible.

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• More than 30 days before the event: The deposit will be retained, but no further balance will be due, unless otherwise agreed in writing.

• 15–30 days before the event: 50% of the total booking fee will be payable.

• 14 days or less before the event: The full booking fee will be payable.

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Any payments already made will be deducted from the amount due. Where a refund is applicable, it will be processed within a reasonable timeframe.

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3. Postponements and Date Changes

We will do our best to accommodate requests to change your event date, subject to availability. Any date change must be agreed in writing by Poise Entertainment. Additional charges may apply.

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4. Cancellation by Poise Entertainment

In the unlikely event that Poise Entertainment must cancel a booking, we will notify the client as soon as possible and offer a suitable alternative where available. If we are unable to fulfil the booking, any payments received for services not provided will be refunded.

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5. Circumstances Beyond Our Control

If an event cannot proceed due to circumstances beyond either party’s reasonable control, including severe weather, venue closure or other exceptional circumstances, we will work with the client to find a fair solution. This may include rescheduling or discussing any applicable refund.

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6. Final Balance

The final balance must be paid by the agreed payment deadline. Failure to make payment may result in cancellation of the booking, and applicable cancellation charges may apply.

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7. Acknowledgement

By confirming a booking with Poise Entertainment, the client acknowledges and agrees to the terms of this cancellation policy.

Poise Entertainment

 

Thank you for choosing us. We appreciate your understanding and look forward to making your event special.